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These terms and conditions govern Wararni’s policy for Renter refunds and the obligations of the Lender associated with the Renter Refund Policy, that applies in addition to Wararni’s Terms of Service. The Renter Refund Policy is available to Guests who book and pay for an Item through the Wararni Platform and suffer a Lifestyle Issue. The Renter’s rights under this Renter Refund Policy will supersede the Lender’s cancellation policy.
All capitalized terms shall have the meaning set forth in the Wararni Terms or Payments Terms unless otherwise defined in this Renter Refund Policy. By using the Wararni Platform as a Lender or Guest, you are indicating that you have read and that you understand and agree to be bound by this Lender Refund Policy.
1. Lifestyle Issue
Only a Renter may submit a claim for a Lifestyle Issue. If you are a Renter, in order to submit a valid claim for a Lifestyle Issue and receive the benefits with respect to your reservation, you are required to meet each of the following conditions:
(i) You must bring the Lifestyle Issue to our attention through mail by email@example.com with information (including photographs or other evidence) about the item and the circumstances of the Lifestyle Issue within 24 hours after the start of your reservation, and must respond to any requests by us for additional information or cooperation on the Lifestyle Issue.
(ii) You must not have directly or indirectly caused the Lifestyle Issue (through your action, omission or negligence).
(iii) You must have used reasonable efforts to try to remedy the circumstances of the Lifestyle Issue with the Lender prior to making a claim for a Lifestyle Issue.
2. The Renter Refund Policy
If you are a Renter and suffer a Lifestyle Issue, we agree, at our discretion, to either reimburse you up to the amount paid by you through the Wararni Platform depending on the nature of the Lifestyle Issue suffered, or use our reasonable efforts to find and book you another Item for any unused nights left in your booking which is reasonably comparable to the Item described in your original booking in terms of size, colours, features and quality.
All determinations of Wararni with respect to the Renter Refund Policy, including without limitation the size of any refund and the comparability of alternate Items, shall be in Wararni’s discretion, and final and binding on the Renters and Lenders.
3. Conditions to Claim a Lifestyle Issue
To submit a valid claim for a Lifestyle Issue and receive the benefits with respect to your booking, you are required to meet each of the following conditions:
(a) you must be the Renter that booked the Item;
(b) you must bring the Issue to our attention by providing us with information about the Item and the circumstances of the Issue within 24 hours after the start of your booking or you discover the existence of the Issue.
(c) you must not have directly or indirectly caused the Issue
(d) unless Wararni advises you that the Issue cannot be remediated, you must have used reasonable efforts to try to remedy the circumstances of the Issue with the Lender prior to making a claim for the Issue.
4. Minimum Quality Standards, Lender Responsibilities and Reimbursement to Renter
4.1 If you are a Lender, you are responsible for ensuring that the Accommodations you list on the Wararni Platform meet minimum quality standards regarding access, adequacy of the Listing description, safety, cleanliness, and do not present a Renter with Issues. During a Renter’s stay at an Item, Lenders should be available, or make a third-party available to resolve any Renter issues.
4.2 If you are a Lender, and if (i) Wararni determines that a Renter has suffered an Issue related to an Item listed by you and (ii) Wararni either reimburses that Renter or provides an alternative Item to the Renter, you agree to reimburse Wararni up to the amount paid by Wararni within 30 days of Wararni’s request. If the Renter is relocated to an alternative Item, you also agree to reimburse Wararni for reasonable additional costs incurred to relocate the Renter.
4.3 As a Lender, you understand that the rights of Renters under this Renter Refund Policy will supersede your selected cancellation policy. If you dispute the Issue, you may notify Wararni regarding it, you must have used reasonable and good faith efforts to try to remedy the Issue with the Renter prior to disputing the Issue claim.
5. General Provisions
5.1 No Assignment/No Insurance - This Renter Refund Policy is not intended to constitute an offer to insure, does not constitute insurance or an insurance contract, does not take the place of insurance obtained or obtainable by the Renter. The benefits provided under this Renter Refund Policy are not assignable or transferable by you.
5.2 Modification or Termination - Wararni reserves the right to modify or terminate this Renter Refund Policy, at any time, in its sole discretion, without prior notice. If Wararni modifies this Renter Refund Policy, we will post the modification on the site or provide you with notice of the modification also process all claims for Issues made prior to the effective date of the modifications.
5.3 Entire Agreement - This Renter Refund Policy constitutes the entire and exclusive and understanding and agreement between Wararni and you regarding and the Renter Refund policy and Supersedes and replaces any and all prior oral or written understandings or agreements between Wararni and you regarding the Renter Refund Policy. Capitalized terms not otherwise defined herein shall have the meaning set forth in the Wararni Terms of service
6. Contacting Wararni. If you have any questions about the Renter Refund Policy, please email us at firstname.lastname@example.org
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